Support — Migraine Tracker - Cefalio
Contact us
Write to us and tell us which app you use and what phone you have. We aim to reply within 2 business days.
Cancel a subscription
Subscriptions are billed by Apple or Google, not by us, so you cancel them in your phone’s store. Deleting the app does not cancel a subscription.
- iPhone: open Settings, tap your name, tap Subscriptions, choose the app and tap Cancel Subscription. Apple’s guide
- Android: open Google Play, tap your profile picture, tap Payments & subscriptions, then Subscriptions, choose the app and tap Cancel subscription. Google’s guide
You keep access until the end of the period you already paid for.
Ask for a refund
- iPhone: Apple decides refunds. Ask at reportaproblem.apple.com.
- Android: ask Google first with Google’s refund form. If that does not work, write to us with your order number.
Restore a purchase
New phone or reinstalled the app? Open the screen that shows the plans and tap “Restore purchases”. Use the same Apple ID or Google account you paid with.