Support — Kuentame: Inglés con Historias
Contact us
Write to us and tell us which app you use and what phone you have. We aim to reply within 2 business days.
Cancel a subscription
Subscriptions are billed by Apple or Google, not by us, so you cancel them in your phone’s store. Deleting the app does not cancel a subscription.
- iPhone: open Settings, tap your name, tap Subscriptions, choose the app and tap Cancel Subscription. Apple’s guide
- Android: open Google Play, tap your profile picture, tap Payments & subscriptions, then Subscriptions, choose the app and tap Cancel subscription. Google’s guide
You keep access until the end of the period you already paid for.
Ask for a refund
- iPhone: Apple decides refunds. Ask at reportaproblem.apple.com.
- Android: ask Google first with Google’s refund form. If that does not work, write to us with your order number.
Restore a purchase
New phone or reinstalled the app? Open the screen that shows the plans and tap “Restore purchases”. Use the same Apple ID or Google account you paid with.
The microphone does not hear me
Allow the microphone in your phone’s Settings for Kuentame, find a quiet spot and hold the phone about 20 cm (8 in) from your mouth. Your voice is recognised on the phone and the recording is deleted when you leave the sentence.
The audio does not play
Take your phone off silent, turn the volume up and disconnect Bluetooth headphones or speakers you are not using.
Cancelling
One tap from the store: iPhone → Settings → your name → Subscriptions; Android → Google Play → Subscriptions. You keep access until the end of the period you paid for.